Delivery will be made to the address specified by you when you place your order.
We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.
For deliveries to customers at a business address, we can deliver to the ground floor communal entrance of your business, but unfortunately, we are not able to come to your desk. If your business has a shared ground floor reception, this is where we will deliver your shopping.
Please note that we deliver goods only to our specified 5 mile radius around Farnborough, Hants.
Delivery date and times will be agreed with you after the order is placed. You will receive a call back from us advising you of the delivery date and time.
All goods must be signed for on delivery by an adult aged 18 years or over.
In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Delivery and Click+Collect order items will not be packed in carrier bags.
Click and Collect
If you choose to collect your order from our depot, the time slot for collection will be agreed with you when you place your order. You will receive a call back from us advising you of the collection date and time. Same day Click+Collect is available; charges apply and subject to availability.
Please note that you will be unable to collect your order earlier than the agreed time slot. Should you arrive late, you may still be able to collect your order – please speak with the member of our staff at the dedicated collection point who will be able to assist you.
Please bring your order number and the credit card you used to pay for your order (we will not be able give you your order unless you produce an appropriate form of I.D.)